Преподаватели
Английски език в хотелиерството
2 Записани участници
Учебен план на курса
| Lesson 1 | |||
| Dealing with incoming calls (Part 1) | 00:45:00 | ||
| Dealing with incoming calls (part 2) | 00:45:00 | ||
| Lesson 2 | |||
| Hotel jobs and responsibilities (part 1) | 00:45:00 | ||
| Hotel jobs and responsibilities (part 2) | 00:45:00 | ||
| Lesson 3 | |||
| Customer information. Hotel facilities and services (Part 1) | 00:45:00 | ||
| Customer information. Hotel facilities and services (Part 2) | 00:45:00 | ||
| Lesson 4 | |||
| Taking reservations (Part 1) | 00:45:00 | ||
| Taking reservations (Part 2) | 00:45:00 | ||
| Lesson 5 | |||
| Dealing with booking enquiries (Part 1) | 00:45:00 | ||
| Dealing with booking enquiries (Part 2) | 00:45:00 | ||
| Lesson 6 | |||
| Correspondence (Part 1) | 00:45:00 | ||
| Correspondence (Part 2) | 00:45:00 | ||
| Lesson 7 | |||
| Welcoming guests (part 1) | 00:45:00 | ||
| Welcoming guests (part 2) | 00:45:00 | ||
| Welcoming guests – Reading comprehension | 00:45:00 | ||
| Lesson 8 | |||
| Dealing with check-in problems (Part 1) | 00:45:00 | ||
| Dealing with check-in problems (Part 2) | 00:45:00 | ||
| Lesson 9 | |||
| Dealing with Dissatisfied Guest | 00:45:00 | ||
| Lesson 10 | |||
| Explaining how things work in the hotel room (Part 1) | 00:45:00 | ||
| Explaining how things work in the hotel room (Part 2) | 00:45:00 | ||
| Lesson 11 | |||
| Laundry Service (Part 1) | 00:45:00 | ||
| Laundry service (Part 2) | 00:45:00 | ||
| Lesson 12 | |||
| Housekeeping (part 1) | 00:45:00 | ||
| Housekeeping (part 2) | 00:45:00 | ||
| Housekeeping – Reading comprehension | 00:45:00 | ||
| Lesson 13 | |||
| Room service (Part 1) | 00:45:00 | ||
| Room service (Part 2) | 00:45:00 | ||
| Lesson 14 | |||
| Meeting customer needs (part 1) | 00:45:00 | ||
| Meeting customer needs (part 2) | 00:45:00 | ||
| Meeting customer needs – Reading comprehension | 00:45:00 | ||
| Lesson 15 | |||
| Taking bar orders (Part 1) | 00:45:00 | ||
| Taking bar orders (Part 2) | 00:45:00 | ||
| Lesson 16 | |||
| Restaurant jobs and responsibilities (Part 1) | 00:44:00 | ||
| Restaurant jobs and responsibilities (Part 2) | 00:45:00 | ||
| Lesson 17 | |||
| Taking a restaurant reservation. Seating guests (Part 1) | 00:45:00 | ||
| Taking a restaurant reservation. Seating guests (Part 2) | 00:45:00 | ||
| Lesson 18 | |||
| In the restaurant | 00:45:00 | ||
| In the restaurant (Exercises) | 00:45:00 | ||
| In the restaurant (Exercises ll) | 00:45:00 | ||
| In the restaurant – Reading comprehension | 00:45:00 | ||
| Lesson 19 | |||
| Restaurant: Taking payment (Part 1) | 00:45:00 | ||
| Restaurant: Taking payment (Part 2) | 00:45:00 | ||
| Lesson 20 | |||
| Giving advice and assistance (Part 1) | 00:43:00 | ||
| Giving advice and assistance (Part 2) | 00:45:00 | ||
| Lesson 21 | |||
| Kitchen hygiene and safety | 00:45:00 | ||
| Lesson 22 | |||
| Telephone communication problems (Part 1) | 00:43:00 | ||
| Telephone communication problems (Part 2) | 00:45:00 | ||
| Lesson 23 | |||
| Places to visit (Part 1) | 00:45:00 | ||
| Places to visit (part 2) | 00:45:00 | ||
| Lesson 24 | |||
| Concierge Services (part 1) | 00:45:00 | ||
| Concierge Services (Exercises) | 00:45:00 | ||
| Concierge Services – Reading comprehension | 00:45:00 | ||
| Lesson 25 | |||
| Health, safety and security | 00:45:00 | ||
| Lesson 26 | |||
| Dealing with problems (part 1) | 00:45:00 | ||
| Dealing with problems (part 2) | 00:45:00 | ||
| Lesson 27 | |||
| Complaints and apologies | 00:45:00 | ||
| Lesson 28 | |||
| Countries and cultures (Part 1) | 00:45:00 | ||
| Countries and cultures (Part 2) | 00:45:00 | ||
| Lesson 29 | |||
| Checking out (part 1) | 00:45:00 | ||
| Checking out (part 2) | 00:45:00 | ||
| Checking out (part 3) | 00:45:00 | ||
| Checking out – Reading comprehension | 00:45:00 | ||
| Final Exam | |||
| English At The Hotel (Final Exam) | 01:00:00 | ||
Interesting course