Преподаватели
Английски език в хотелиерството
1 Записани участници
Учебен план на курса
| Lesson 1 | |||
| Dealing with incoming calls | 00:45:00 | ||
| Lesson 2 | |||
| Hotel jobs and responsibilities | 00:45:00 | ||
| Lesson 3 | |||
| Customer information. Hotel facilities and services | 00:45:00 | ||
| Lesson 4 | |||
| Taking reservations | 00:44:00 | ||
| Lesson 5 | |||
| Dealing with booking enquiries | 00:45:00 | ||
| Lesson 6 | |||
| Correspondence | 00:45:00 | ||
| Lesson 7 | |||
| Welcoming guests (part 1) | 00:45:00 | ||
| Lesson 8 | |||
| Welcoming guests (part 2) | 00:45:00 | ||
| Lesson 9 | |||
| Dealing with check-in problems | 00:45:00 | ||
| Lesson 10 | |||
| Dealing with Dissatisfied Guest | 00:45:00 | ||
| Lesson 11 | |||
| Explaining how things work in the hotel room | 00:45:00 | ||
| Lesson 12 | |||
| Laundry Service | 00:45:00 | ||
| Lesson 13 | |||
| Housekeeping (part 1) | 00:45:00 | ||
| Lesson 14 | |||
| Housekeeping (part 2) | 00:45:00 | ||
| Lesson 15 | |||
| Room service | 00:45:00 | ||
| Lesson 16 | |||
| Giving advice and assistance | 00:43:00 | ||
| Lesson 17 | |||
| Meeting customer needs (part 1) | 00:45:00 | ||
| Lesson 18 | |||
| Meeting customer needs (part 2) | 00:45:00 | ||
| Lesson 19 | |||
| Taking bar orders | 00:45:00 | ||
| Lesson 20 | |||
| Restaurant jobs and responsibilities | 00:44:00 | ||
| Lesson 21 | |||
| Taking a restaurant reservation. Seating guests | 00:45:00 | ||
| Lesson 22 | |||
| In the restaurant (part 1) | 00:45:00 | ||
| Lesson 23 | |||
| In the restaurant (part 2) | 00:45:00 | ||
| Lesson 24 | |||
| In the restaurant (part 3) | 00:45:00 | ||
| Lesson 25 | |||
| Restaurant: Taking payment | 00:45:00 | ||
| Lesson 26 | |||
| Kitchen hygiene and safety | 00:45:00 | ||
| Lesson 27 | |||
| Telephone communication problems | 00:43:00 | ||
| Lesson 28 | |||
| Places to visit (Part 1) | 00:45:00 | ||
| Lesson 29 | |||
| Places to visit (part 2) | 00:45:00 | ||
| Lesson 30 | |||
| Concierge Services (part 1) | 00:45:00 | ||
| Lesson 31 | |||
| Concierge Services (part 2) | 00:45:00 | ||
| Lesson 32 | |||
| Health, safety and security | 00:45:00 | ||
| Lesson 33 | |||
| Dealing with problems (part 1) | 00:45:00 | ||
| Lesson 34 | |||
| Dealing with problems (part 2) | 00:45:00 | ||
| Lesson 35 | |||
| Complaints and apologies | 00:45:00 | ||
| Lesson 36 | |||
| Countries and cultures | 00:45:00 | ||
| Lesson 37 | |||
| Checking out (part 1) | 00:45:00 | ||
| Lesson 38 | |||
| Checking out (part 2) | 00:45:00 | ||
| Lesson 39 | |||
| Checking out (part 3) | 00:45:00 | ||
Interesting course