Английски език в хотелиерството

1 Записани участници

Учебен план на курса

Lesson 1
Dealing with incoming calls 00:45:00
Lesson 2
Hotel jobs and responsibilities 00:45:00
Lesson 3
Customer information. Hotel facilities and services 00:45:00
Lesson 4
Taking reservations 00:44:00
Lesson 5
Dealing with booking enquiries 00:45:00
Lesson 6
Correspondence 00:45:00
Lesson 7
Welcoming guests (part 1) 00:45:00
Lesson 8
Welcoming guests (part 2) 00:45:00
Lesson 9
Dealing with check-in problems 00:45:00
Lesson 10
Dealing with Dissatisfied Guest 00:45:00
Lesson 11
Explaining how things work in the hotel room 00:45:00
Lesson 12
Laundry Service 00:45:00
Lesson 13
Housekeeping (part 1) 00:45:00
Lesson 14
Housekeeping (part 2) 00:45:00
Lesson 15
Room service 00:45:00
Lesson 16
Giving advice and assistance 00:43:00
Lesson 17
Meeting customer needs (part 1) 00:45:00
Lesson 18
Meeting customer needs (part 2) 00:45:00
Lesson 19
Taking bar orders 00:45:00
Lesson 20
Restaurant jobs and responsibilities 00:44:00
Lesson 21
Taking a restaurant reservation. Seating guests 00:45:00
Lesson 22
In the restaurant (part 1) 00:45:00
Lesson 23
In the restaurant (part 2) 00:45:00
Lesson 24
In the restaurant (part 3) 00:45:00
Lesson 25
Restaurant: Taking payment 00:45:00
Lesson 26
Kitchen hygiene and safety 00:45:00
Lesson 27
Telephone communication problems 00:43:00
Lesson 28
Places to visit (Part 1) 00:45:00
Lesson 29
Places to visit (part 2) 00:45:00
Lesson 30
Concierge Services (part 1) 00:45:00
Lesson 31
Concierge Services (part 2) 00:45:00
Lesson 32
Health, safety and security 00:45:00
Lesson 33
Dealing with problems (part 1) 00:45:00
Lesson 34
Dealing with problems (part 2) 00:45:00
Lesson 35
Complaints and apologies 00:45:00
Lesson 36
Countries and cultures 00:45:00
Lesson 37
Checking out (part 1) 00:45:00
Lesson 38
Checking out (part 2) 00:45:00
Lesson 39
Checking out (part 3) 00:45:00

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  • 140.00лв. 70.00лв.
  • 2 месецa

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АСТОРИА ГРУП

Казват, че има много начини да научим чужд език, но това е маркетингова стратегия. Ние знаем - за да проговорим е нужно време и спокойна обстановка, нужни са упражнения и преговор, необходимо е специален подход към всеки клиент.

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