small groups icon Astoria Group 2
Брой курсисти
3
Профилна снимка

Информация за обучението

Съдържание на обучението

    • Dealing with incoming calls (Part 1) 00:45:00
    • Dealing with incoming calls (part 2) 00:45:00
    • Hotel jobs and responsibilities (part 1) 00:45:00
    • Hotel jobs and responsibilities (part 2) 00:45:00
    • Customer information. Hotel facilities and services (Part 1) 00:45:00
    • Customer information. Hotel facilities and services (Part 2) 00:45:00
    • Taking reservations (Part 1) 00:45:00
    • Taking reservations (Part 2) 00:45:00
    • Dealing with booking enquiries (Part 1) 00:45:00
    • Dealing with booking enquiries (Part 2) 00:45:00
    • Correspondence (Part 1) 00:45:00
    • Correspondence (Part 2) 00:45:00
    • Welcoming guests (part 1) 00:45:00
    • Welcoming guests (part 2) 00:45:00
    • Welcoming guests – Reading comprehension 00:45:00
    • Dealing with check-in problems (Part 1) 00:45:00
    • Dealing with check-in problems (Part 2) 00:45:00
    • Dealing with Dissatisfied Guest 00:45:00
    • Explaining how things work in the hotel room (Part 1) 00:45:00
    • Explaining how things work in the hotel room (Part 2) 00:45:00
    • Laundry Service (Part 1) 00:45:00
    • Laundry service (Part 2) 00:45:00
    • Housekeeping (part 1) 00:45:00
    • Housekeeping (part 2) 00:45:00
    • Housekeeping – Reading comprehension 00:45:00
    • Room service (Part 1) 00:45:00
    • Room service (Part 2) 00:45:00
    • Meeting customer needs (part 1) 00:45:00
    • Meeting customer needs (part 2) 00:45:00
    • Meeting customer needs – Reading comprehension 00:45:00
    • Taking bar orders (Part 1) 00:45:00
    • Taking bar orders (Part 2) 00:45:00
    • Restaurant jobs and responsibilities (Part 1) 00:44:00
    • Restaurant jobs and responsibilities (Part 2) 00:45:00
    • Taking a restaurant reservation. Seating guests (Part 1) 00:45:00
    • Taking a restaurant reservation. Seating guests (Part 2) 00:45:00
    • In the restaurant 00:45:00
    • In the restaurant (Exercises) 00:45:00
    • In the restaurant (Exercises ll) 00:45:00
    • In the restaurant – Reading comprehension 00:45:00
    • Restaurant: Taking payment (Part 1) 00:45:00
    • Restaurant: Taking payment (Part 2) 00:45:00
    • Giving advice and assistance (Part 1) 00:43:00
    • Giving advice and assistance (Part 2) 00:45:00
    • Kitchen hygiene and safety 00:45:00
    • Telephone communication problems (Part 1) 00:43:00
    • Telephone communication problems (Part 2) 00:45:00
    • Places to visit (Part 1) 00:45:00
    • Places to visit (part 2) 00:45:00
    • Concierge Services (part 1) 00:45:00
    • Concierge Services (Exercises) 00:45:00
    • Concierge Services – Reading comprehension 00:45:00
    • Health, safety and security 00:45:00
    • Dealing with problems (part 1) 00:45:00
    • Dealing with problems (part 2) 00:45:00
    • Complaints and apologies 00:45:00
    • Countries and cultures (Part 1) 00:45:00
    • Countries and cultures (Part 2) 00:45:00
    • Checking out (part 1) 00:45:00
    • Checking out (part 2) 00:45:00
    • Checking out (part 3) 00:45:00
    • Checking out – Reading comprehension 00:45:00
    • English At The Hotel (Final Exam) 01:00:00

Ревюта

5

5
1 ratings
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  1. Anna Dimitrova02/04/2020 at 15:18

    Interesting course

    5

АСТОРИА ГРУП

Казват, че има много начини да научим чужд език, но това е маркетингова стратегия. Ние знаем - за да проговорим е нужно време и спокойна обстановка, нужни са упражнения и преговор, необходим е специален подход към всеки клиент.

ЛИДЕРИ В ОБЛАСТТА НА ЧУЖДОЕЗИКОВОТО ОБУЧЕНИЕ

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